Refund Policy

Refund Policy for theheritage

At theheritage, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return policy as follows:

Return Period:
You have 14 days from the date of arrival of your product to initiate a return.

Return Conditions:
To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it. Please ensure that the product is returned without any damage.

Return Shipping Costs:
Customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over a certain amount, as we cannot guarantee that we will receive your returned item.

Refund Process:
Once we receive the returned item and confirm that it meets our return conditions, we will process your refund. You will receive a refund for the amount you paid for the product, excluding any shipping fees incurred during your initial order.

How to Initiate a Return:
To initiate a return, please contact us at olegimbrere@outlook.com within 14 days of receiving your product. We will provide you with instructions on how to proceed.

Questions:
If you have any questions regarding our refund policy or the return process, please feel free to reach out to us. We’re here to help!

Thank you for shopping with theheritage! We appreciate your understanding and support.